Privacy policy

1. Introduction

Think Sage ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, and products.

2. Information We Collect

2.1 Information You Provide

Personal Details — Name, email address, phone number, and location when you register, purchase a service, or contact us.

Professional Information — Resume data, work experience, education, skills, LinkedIn profile details, and career goals submitted through our Customer Profile Forms.

Payment Information — Billing details processed through our secure payment partners. We do not store credit card or bank account numbers on our servers.

Communication Data — Messages, feedback, and correspondence shared via email, WhatsApp, or our contact forms.

2.2 Information Collected Automatically

Device & Browser Data — IP address, browser type, operating system, and device identifiers.

Usage Data — Pages visited, time spent on site, click patterns, and referral sources.

Cookies — We use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.

3. How We Use Your Information

To deliver and improve our services (resume writing, LinkedIn optimization, mentorship, courses).

To communicate with you about orders, updates, and support.

To personalize your experience and recommend relevant services.

To process payments securely.

To send marketing communications (only with your consent; you can unsubscribe anytime).

To analyze website usage and improve our platform.

To comply with legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

Service Providers — Payment processors, email platforms, and analytics tools that help us operate our business.

Mentors & Team — Relevant professional information shared with our mentors and writers solely for service delivery.

Legal Requirements — When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service-related data (Resumes, LinkedIn profiles) is retained for up to 12 months after service completion to facilitate revisions or follow-up support.

7. Your Rights

You have the right to:

Access — Request a copy of the personal data we hold about you.

Correction — Request corrections to inaccurate or incomplete data.

Deletion — Request deletion of your personal data, subject to legal retention requirements.

Opt-Out — Unsubscribe from marketing communications at any time.

Data Portability — Request your data in a structured, machine-readable format.

8. Cookies Policy

Our website uses cookies to improve functionality and analyze traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at connect@thinksage.in.